Short answer: Before a hard freeze in Smyrna, insulate exposed pipes in crawl spaces, attics, garages and exterior walls, disconnect garden hoses, open cabinet doors under sinks on outside walls, keep the heat on, and let a faucet on an outside wall drip. If a pipe freezes, open the faucet and warm the pipe gently with a hair dryer or warm towels, never an open flame. If a pipe bursts, shut off the main water valve right away and call a plumber.
Why pipes burst in Smyrna
When water freezes, it expands. In a pipe, the ice usually does not split the pipe at the ice itself; it pushes pressure toward a closed faucet, and the pipe bursts somewhere in between. That is why a burst often shows up during the thaw, when water starts flowing again through a split you could not see.
In metro Atlanta, homes are generally not built with the pipe protection common up north. During the December 2022 holiday freeze, Cobb County plumbers told WSB-TV most of their calls were for pipes broken by the cold, and a burst sprinkler pipe on the roof of a senior apartment building in Smyrna flooded numerous units on Christmas Eve, according to 11Alive. Winter storms in January 2025 brought snow and freezing temperatures again, and a cold snap around the start of February 2026 left Atlanta near 20 degrees one morning, with freeze-thaw damage closing the Smyrna Health Center for a day, according to the AJC.
Where pipes freeze first
- Crawl spaces, especially with open or broken vents
- Exterior walls, particularly kitchen and bathroom sinks on outside walls
- Attics, where some homes and townhomes run supply lines or have a water heater
- Garages, including laundry and water heater lines
- Outdoor spigots with hoses still attached
- Irrigation systems and backflow preventers above ground
- The service line where it rises into the house or at a shallow meter box
- Vacant homes, rentals between tenants and second homes with the heat turned down
Older Smyrna ranches with crawl spaces, homes with plumbing added in a converted garage, and townhomes with lines in exterior walls or attics are the most common trouble spots.
Before a freeze: a checklist
- Find and test your main shutoff valve. Make sure it turns. If it is stuck, have it replaced before winter.
- Disconnect garden hoses and drain them. Add foam covers to outdoor spigots.
- Insulate exposed pipes in crawl spaces, attics and garages with foam pipe sleeves. Heat cable rated for pipes can help in the worst spots; follow the manufacturer's instructions.
- Close crawl space vents and fix broken vent covers or access doors during the freeze.
- Shut off and drain irrigation and insulate the backflow preventer.
- Keep the garage door closed if there are water lines in the garage.
- Open cabinet doors under sinks on outside walls so warm air can reach the pipes.
- Keep the heat on, day and night, even if you are leaving. A steady setting is safer than letting the house cool overnight.
- Let a faucet drip on an outside wall, both hot and cold if it is a single handle set in the middle. Moving water is less likely to freeze, and an open faucet relieves pressure.
- Know where the water heater breaker or gas control is.
A real person answers 24 hours a day and tells you what to do first, before anyone comes out.
If a pipe is frozen
Signs: little or no water at a faucet, frost on an exposed pipe, or a bulge in a pipe.
- Open the faucet the pipe feeds so melting water can flow and pressure can escape.
- Find the frozen section if you can. It is usually in an exterior wall, crawl space, attic or garage.
- Warm it gently: a hair dryer, a space heater kept a safe distance away, or warm towels wrapped around the pipe. Start near the faucet and work back toward the frozen section.
- Never use an open flame, a torch, a kerosene heater or charcoal on a pipe or in a crawl space.
- Keep warming until full flow returns, and check other faucets; if one pipe froze, others may have.
- Watch for leaks as it thaws. Have someone stand by the main shutoff.
- If you cannot reach the frozen pipe, or it is inside a wall, call a plumber.
If a pipe bursts
- Shut off the main water valve immediately. If you cannot, close the curb valve at the meter.
- Turn off the water heater: breaker off for electric, pilot or off for gas.
- Turn off electricity to wet areas if you can reach the panel safely.
- Open faucets to drain the remaining water.
- Move valuables and start removing standing water.
- Take photos for insurance before cleaning up.
- Call us for emergency plumbing. During a citywide freeze, plumbers are booked fast, so calling early helps.
- Call a water damage restoration company if water soaked carpet, drywall or insulation.
No water during a freeze: your pipes or the utility?
Check with a neighbor. If they have no water either, it may be a utility main break; cold weather can cause mains to shift and break, as in the January 2024 south Cobb break. Call the City of Smyrna after hours at (770) 434-6666, or Cobb County Water System Emergency Dispatch at 770-419-6201 if Cobb County is your provider. If only your home is dry, a pipe has likely frozen. See who fixes what in Smyrna.
After the freeze
- Check crawl spaces, attics and garages for wet insulation, drips or puddles.
- Look at your water meter with everything off to make sure no hidden leak is running. See leak detection.
- Turn on outdoor spigots and check the wall inside for water.
- Check the irrigation system and backflow preventer before running it in spring.
- If a pipe burst, ask whether it should be rerouted or better insulated so it does not happen again.
Long-term fixes for homes that freeze every time
- Reroute pipes out of exterior walls and unheated spaces.
- Seal and insulate the crawl space, including rim joists and vents.
- Install frost-free spigots that shut off inside the heated space.
- Repipe with PEX in vulnerable areas; it tolerates freezing better than rigid pipe, though it can still split. See repiping.
- Add smart leak detectors or an automatic shutoff valve that closes the main when it senses a leak. The City of Smyrna says smart leak detector rebates may be available.
Insurance and frozen pipes
Many homeowners policies cover sudden water damage from a burst pipe, but may deny coverage if the home was left unheated or the owner did not take reasonable steps to prevent freezing. Keep the heat on, take photos, stop the water fast and report the claim promptly. This is general information, not insurance advice.
Plumbing services in Smyrna
- Emergency plumber in Smyrna: 24/7 burst pipes, no water, backups and leaks.
- Drain cleaning in Smyrna: Clogged sinks, tubs, toilets and main line backups.
- Leak detection & slab leaks in Smyrna: Hidden leaks in walls, slabs and yard lines.
- Pipe repair & repiping in Smyrna: Burst pipes, polybutylene and galvanized replacement.
- Water heater repair & installation in Smyrna: Tank and tankless repair and replacement.
- Sewer line repair in Smyrna: Camera inspection, roots, breaks and replacement.
- Water line repair in Smyrna: Main service line from the meter to the house.
- Toilet & faucet repair in Smyrna: Running toilets, drips, fixtures and disposals.
Helpful Smyrna plumbing guides
Neighborhoods we serve
Licensed plumbers for homes in Market Village & Williams Park, Forest Hills, Bennett Woods & Cooper Lake, Cheney Woods & Smyrna Heights, Belmont Hills & King Springs, Vinings, Cumberland & The Battery, Mableton & Riverview. See every Smyrna service area or contact us.
Sources
- WSB-TV, why so many pipes burst during the December 2022 freeze
- 11Alive, pipes bursting across metro Atlanta, December 2022
- WABE, January 10, 2025 winter storm
- AJC, metro Atlanta thaws from February 2026 snow storm
- Atlanta News First, January 2024 south Cobb water main break
- City of Smyrna, Water and Sewer Division
- Cobb County Water System, emergency dispatch
